Help centre
Short answers on pricing, the calculator, catalog checks, reports, stores and billing.
Start here
Calculator
- Where do you sell: add the fees of your sales channelChoose a shop, marketplace or your own store and the fees that take a share of each sale are added for you.
- Sold per: price by the piece, kg, plate or hourTell the calculator what one unit is, so every cost line means the cost for that unit.
- Use: work out a cost from price and how much you useFlour is 80 per kg and a cake uses 200 g? The Use button does the sum, and remembers it so you can change the price later.
- Save, reopen and share your calculationsKeep your work, find it again, take a backup and make a PDF report.
- Presets: reuse your usual costs and profitStart a calculation with your usual cost rows already filled in. Pick a ready-made preset, press Use, and type your amounts.
- Sources: price products you buy from abroadPick a country, type today's exchange rate and your shipping cost once, and every imported product is converted for you.
- Add marketplace fees and other percentage costsHow to include platform fees, card fees and delivery app commission in the price.
- Start from your type of businessUse a business-type preset to get the cost lines a shop like yours usually has.
Analysis
Saved calculations
- Price history: see how a price changedEvery save of a calculation is remembered, so you can see when and why the price moved. Premium and above.
- Import many calculations from a CSVCreate saved calculations from a spreadsheet. Starter and above.
- Back up and restore your calculationsDownload everything as one file and add it back later. Premium and above.
Account
- Team seats: let teammates work in your workspaceAgency plan: you and four teammates share one workspace. What they can and cannot do.
- Plan limits: what each plan includesHow many calculations you can save and which tools each plan unlocks.
- Settings: currency, tax, defaults and warningsWhat every setting does, and which ones to change first.
- Dashboard: read your reportsWhat the cards and charts on the Dashboard tell you, and what to do about them.
- My profile: picture, password and devicesChange your name and picture, your password, see where you are signed in, download your data or delete your account.
- Contact support and attach a screenshotHow to ask for help so we can answer quickly, and what the ticket statuses mean.
- Plans, billing and refundsWhat each plan includes, how billing works and how to ask for a refund.
Catalog
Stores
Getting started
Catalog check
Reports
Stores and API
- Connect your WooCommerce, Shopify, BigCommerce, Wix, Webflow, Magento or Drupal storeLink calculations to store products by SKU and, on Premium, apply approved prices.
- Using CostCal Pro with Ghost and other content sitesGhost has no product catalogue to connect. Here is how to use CostCal Pro for memberships and digital products.
- Use the price APICreate a personal API key and fetch your prices from your own tools. Starter and above.
Connect a store
- How to connect WooCommerce: step by stepCreate a WooCommerce REST API key and paste it into CostCal Pro. About 3 minutes.
- How to connect Shopify: step by stepConnect a Shopify store with an install link from us, or paste the Admin API token of an existing custom app. About 5 minutes.
- How to connect BigCommerce: step by stepCreate a store-level API account and paste its token and store hash. About 4 minutes.
- How to connect Wix: step by stepCreate a Wix API key with Stores permission and paste it with your site ID. About 5 minutes.
- How to connect Webflow Ecommerce: step by stepGenerate a Webflow site token with Ecommerce access and paste it with your site ID. About 4 minutes.
- How to connect Magento or Adobe Commerce: step by stepCreate an integration in Magento admin and paste its access token. About 5 minutes.
- How to connect Drupal Commerce: step by stepEnable JSON:API and Basic Auth, create an API user and paste it into CostCal Pro.
- How to connect a custom-coded site: step by stepReceive signed price updates on your own server. For any stack, with a developer.